We hired Vectra this summer after the major rain event in July left our old evap cooler system leaking and the venting was da... Read More
We hired Vectra this summer after the major rain event in July left our old evap cooler system leaking and the venting was damaged. We called another company initially to do a service call but instantly they just suggested a new system and used scare tactics. We almost went with them but decided to get a second opinion with Vectra. We have not regretted that decision. From the initial email contact, they were very professional and asked detailed questions to understand the scope of the issue before even sending out someone. On the day of the diagnosis appt, we met Elliott and he was amazing. Professional, knowledgeable, polite, and very reassuring in how he approached his assessment. He took the time to look at all parts of the current install, take pictures and even went into the attic(other company did not do that and just suggested cutting new holes in our roof and doing lots of additional work that seemed excessive). He then explained what issues were occurring. And then suggested a level headed approach. One of the best service calls we have had. It was suggested we get a whole new system installed and redo the install as well to properly ensure longevity. We also had to have our electric service redone and a new box installed. Vectra handled getting a subcontractor for the project.
Come day of the install, it was a flurry of activity but from the electrician team to the install team of Leo and Jake, It was awesome. We were scheduled for 4days of work. But the electrician re-ran a new service feed and panel plus junction box in less than a day. The install team worked as if they had 50 people and got the new unit, ducting, and mounting of the new evap install before the end of lunch time on the first day. Initially we were worried about an extended time without power because of medical equipment but Elliot provided a generator for this and for our freezer for the short 3 hours we did not have power. By the end of the second day, we had our new evap cooler setup and electricity upgrades all done. Vectra also got a drywall contractor to fix the area around the main drop vent that was originally water damaged. Overall, Vectra is an amazing company...we had constant contact with our PM/Service tech Elliott. He coordinated with all necessary trades and teams from Vectra, including his supervisor to ensure we were happy for the entire project. We have always struggled to find a competent HVAC company but with Vectra, we now know they are the only choice because of how awesome they did. Read Less
